Refund Policy
Last updated July 22, 2026
Scope
This Refund Policy applies to subscriptions and one-time credit purchases made for GenVisuals AI, operated by MEILAN KUANG. Payments are processed by our payment provider, Creem. This policy is part of our Terms of Service.
Digital credits and completed purchases
Credits are delivered to your account after a successful payment and do not expire. Because access to the digital service is provided immediately, completed purchases are generally final once credits have been used. We review refund requests individually, subject to this policy and any rights that cannot be excluded by applicable law.
When a payment refund may be available
A payment refund may be considered when:
- you were charged more than once for the same purchase;
- a billing error caused an incorrect charge;
- your payment succeeded but the purchased credits were not delivered; or
- a verified service issue prevented you from using substantially all of a purchase.
Requests are most likely to qualify when submitted promptly and before the associated credits are used. A change of mind, dissatisfaction with a successfully delivered AI output, or forgetting to cancel a renewal does not automatically qualify for a refund.
Failed generations and credit returns
When our system records a generation as failed, the credits reserved for that job are automatically returned to your GenVisuals AI balance. For a partially completed job, any credit adjustment depends on the output that was delivered. These account-credit returns are not cash refunds and do not reverse the original payment.
Subscriptions and cancellation
You may cancel a subscription through the billing portal. Cancellation stops the next renewal and takes effect at the end of the current billing period, so you can continue to use the service until then. Cancellation does not automatically refund the current billing period or any partially used period, except when a refund is approved under this policy or required by applicable law.
What happens after a payment refund
An approved payment refund reverses the credits granted by that transaction. If some or all of those credits have already been used, your balance may become negative and new generations may be paused until the balance is restored. Chargebacks and payment disputes may have the same effect.
How to request a refund
Email [email protected] from the address associated with your account. Include the transaction or invoice ID, purchase date, and a short explanation. Do not send a full card number or other sensitive payment credentials. We may request reasonable information needed to verify the purchase and investigate the issue. We respond to refund requests within three business days.
Your legal rights
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot be waived under applicable law.